Refund Policy

Effective date: July 30, 2026

At Ris Rumble (aka Rumble Music), we want you to love your experience and your purchases. Because we offer a mix of digital downloads, physical merchandise, and educational services, our policies vary slightly by category:

1. Digital Downloads & Courses (MP3s, WAVs, PDFs, and Online Content)

Due to the digital and instant-access nature of our products, all sales of digital downloads, sheet music, audio tracks, and digital courses are final, and no refunds will be issued once the download link has been accessed or the course content has been unlocked.

However, your satisfaction is very important to us. If you experience technical issues downloading a file or accessing your account, please contact us using the contact form on this site, and we will make sure you get what you purchased.

2. Physical Merchandise (CDs & Apparel)

All physical merchandise, including CDs manufactured and fulfilled by our printing partner, Kunaki, is strictly non-refundable, non-returnable, and non-exchangeable. Because items are custom-produced per order through our fulfillment partner, we cannot accept returns or issue refunds for buyer's remorse, accidental purchases, or changed minds. Any unauthorized returns or packages sent back to our fulfillment center will not be accepted or refunded.

3. Damaged Items & Shipping Errors

• If an item arrives damaged, please contact us via the contact form on this site within 48 hours of delivery. You must provide clear photos of the damage and the packaging. Replacements for verified damaged items are handled on a case-by-case basis; however, refunds are not issued.

• Incorrect Addresses: Please double-check your shipping address at checkout. We are not responsible for packages sent to incorrectly entered addresses, and we cannot offer free replacements or refunds for orders lost due to customer address errors. If a package is returned to sender, re-shipping costs will be the responsibility of the customer.

4. Private Music Lessons & Bundles

Policies regarding private music lesson scheduling, rescheduling, and lesson bundles are managed directly through our booking partner, My Music Staff. Please refer to your student portal agreement or contact us directly for specific studio lesson policies.

5. Contact Us

For any questions regarding your order, digital products, or our policies, please reach out to us via our contact form on this site.